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Workshop N/A Workshop LAPT Hospitality Centres Professional Housekeeping

清洁标准与客房护理

Workshop Level

6 Subjects
18 Chapters
72 Lessons
500 Marks

LAPT — London Academy of Professional Training

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清洁标准与客房护理
Workshop N/A
  • HS-PHK-W
  • Workshop Stage
  • 500 total marks
  • Pass: 300 marks (60%)
  • Validity: Lifetime
Enrol Now View Brochure
AwardWorkshop
Global LevelN/A
Total Marks500
Pass Mark300 (60%)
Subjects6
Chapters18
Classes72

About This Certification

Who Is This For?

This certification is designed for new housekeeping staff, hotel attendants, or individuals seeking to enter the hospitality sector. It is suitable for those with little to no prior experience in housekeeping who wish to understand the fundamentals of cleaning standards and guest service excellence.

Course Curriculum

6 subjects • 18 chapters • 72 classes
01
可持续清洁实践
3 chapters • 12 classes • 100 marks • 5h
理解环保清洁产品 4 classes
1.1 探索环保清洁产品的好处
1.2 识别可持续清洁解决方案中的关键成分
1.3 比较环保产品与传统清洁剂
1.4 在客房中应用环保清洁技术
实施水和能源高效的清洁技巧 4 classes
2.1 理解清洁中的水和能源消耗
2.2 识别可持续清洁产品和工具
2.3 在客房清洁中实施节水技术
2.4 优化清洁任务中的能源使用
客房清洁操作中的废物减少与回收 4 classes
3.1 理解客房清洁中的废物流
3.2 减少客房废物的策略
3.3 实施有效的回收实践
3.4 监测和改善废物管理
02
质量控制流程
3 chapters • 12 classes • 75 marks • 5h
理解客房清洁质量控制的基本原则 4 classes
1.1 探索家政质量控制的原则
1.2 识别清洁标准中的关键质量控制指标
1.3 在客房中实施有效的质量控制程序
1.4 评估和改善质量控制实践
实施客房护理的质量控制程序 4 classes
2.1 理解客房护理中的质量控制
2.2 识别客房清洁的关键标准
2.3 在日常操作中应用质量控制检查表
2.4 评估清洁程序的有效性
评估和提升客房清洁的质量控制措施 4 classes
3.1 理解家政中的质量控制标准
3.2 识别常见的质量控制挑战和解决方案
3.3 实施有效的质量控制程序
3.4 评估和提升房间清洁表现
03
客户服务技能
3 chapters • 12 classes • 75 marks • 5h
理解客房清洁中的客户服务基础 4 classes
1.1 定义家政服务中的客户服务
1.2 识别关键清洁标准
1.3 探索家政在客户满意度中的作用
1.4 将客户服务技巧应用于房间护理
通过个性化服务提升客人体验 4 classes
2.1 理解个性化客户服务的基础
2.2 识别客户偏好和需求
2.3 实施个性化服务技巧
2.4 评估个性化服务对客户满意度的影响
处理客人投诉和解决冲突 4 classes
3.1 理解客户投诉的性质
3.2 展示有效的倾听技巧
3.3 采用冲突解决策略
3.4 实施解决方案并进行跟进
04
健康与安全法规
3 chapters • 12 classes • 50 marks • 5h
理解英国酒店业的健康与安全法规 4 classes
1.1 探索英国清洁中的健康与安全法律
1.2 识别客房中的主要安全隐患
1.3 在清洁中实施安全协议
1.4 评估与健康和安全标准的合规性
在清洁和客房护理中实施安全协议 4 classes
2.1 理解安全协议：健康与安全法规简介
2.2 识别危险：评估客房清洁中的风险
2.3 应用正确程序：清洁和房间护理的安全实践
2.4 评估合规性：监测和改善安全标准
客房清洁中的风险评估与管理 4 classes
3.1 识别家政环境中的危险
3.2 评估风险及其影响
3.3 实施安全措施以减轻风险
3.4 监测和审查家政风险管理
05
清洁技巧
3 chapters • 12 classes • 100 marks • 10h
理解清洁协议和安全法规 4 classes
1.1 识别关键清洁协议
1.2 理解清洁中的安全法规
1.3 实施有效的清洁策略
1.4 评估清洁实践的合规性
高效有效的表面清洁技巧 4 classes
2.1 理解表面类型和适当的清洁方法
2.2 安全有效地选择和使用清洁产品
2.3 掌握高效日常表面清洁的技巧
2.4 评估清洁结果以实现持续质量改进
客房消毒和维护的高级方法 4 classes
3.1 理解高接触表面的消毒
3.2 掌握在客房中使用清洁剂
3.3 实施有效的通风技术
3.4 确保客房标准的一致维护
06
客房服务导论
3 chapters • 12 classes • 100 marks • 10h
理解客房清洁在酒店业中的角色 4 classes
1.1 探索酒店管理中清洁的重要性
1.2 确定清洁的关键职责和技能
1.3 理解清洁标准和协议
1.4 应用有效的客房护理技巧
基本清洁技巧和标准 4 classes
2.1 理解清洁标准：关键原则和实践
2.2 掌握最佳房间卫生的除尘技巧
2.3 实施有效的地面清洁方法
2.4 应用表面消毒技术以确保客人安全
高级客房护理与展示 4 classes
3.1 理解客房标准
3.2 掌握清洁和消毒技巧
3.3 提升房间美观和展示
3.4 实施高级夜床服务

Assessment & Grading

Assessment Methods
  • Written Examination
  • Practical Assignment
  • Portfolio Assessment
Theory
70%
Practical
20%
Project
10%
清洁标准与客房护理
Workshop N/A
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