LAPT
London Academy of Professional Training
LAPT Hospitality Centres
Code-047 Advanced Certificate in Aviation Management
Who Is It For
This certification is designed for current practitioners in the aviation sector, including those in management or operational roles who have a foundational understanding of aviation operations. Professionals seeking to enhance their skill set and improve their employability in a competitive market will find this certification beneficial.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Demo Subject
Fundamentals of Aviation Operations and Management
6 classes
1.1 Define Key Concepts in Aviation Operations
1.2 Explore the Structure of the Aviation Industry
1.3 Identify Regulatory Bodies and Their Roles
1.4 Analyze Key Components of Airport Management
1.5 Examine the Importance of Flight Operations Management
1.6 Evaluate Challenges and Future Trends in Aviation Management
Customer Service Excellence in Aviation Hospitality
6 classes
2.1 Understand the Key Principles of Customer Service in Aviation
2.2 Identify Customer Expectations and Needs in the Aviation Context
2.3 Explore Effective Communication Techniques for Engaging Passengers
2.4 Analyze Real-World Customer Service Scenarios in Aviation
2.5 Develop Strategies for Handling Customer Complaints and Feedback
2.6 Implement Best Practices for Enhancing Hospitality in Aviation Services
Safety Management Systems and Compliance Regulations
6 classes
3.1 Define Key Concepts in Safety Management Systems
3.2 Examine the Regulatory Framework for Aviation Safety Compliance
3.3 Evaluate the Role of Risk Management in Aviation Safety
3.4 Identify Components of an Effective Safety Management System
3.5 Implement Safety Reporting Procedures in Aviation Operations
3.6 Assess Compliance with Safety Management Standards and Regulations
Aviation Marketing and Brand Management Strategies
6 classes
4.1 Analyze Key Elements of Aviation Marketing
4.2 Identify Target Audiences in the Aviation Sector
4.3 Evaluate Competitor Branding Strategies
4.4 Develop Unique Selling Propositions for Aviation Brands
4.5 Create Effective Marketing Campaigns for Airlines
4.6 Measure Impact of Branding on Customer Loyalty
Data Analytics and Decision Making in Aviation Management
6 classes
5.1 Analyze Aviation Data Sources for Decision Making
5.2 Interpret Key Performance Indicators in Aviation Management
5.3 Apply Statistical Methods to Aviation Data Sets
5.4 Utilize Predictive Analytics to Enhance Operational Efficiency
5.5 Develop Data-Driven Strategies for Risk Management in Aviation
5.6 Assess the Impact of Data Analytics on Strategic Decision Making
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM