LAPT
London Academy of Professional Training
LAPT Hospitality Centres
Code-1599 Diploma in Cabin Crew
REF: 1599
Who Is It For
This certification is intended for individuals aspiring to start a career as cabin crew members, including those with minimal experience, who wish to enhance their employability and gain practical skills in the aviation industry.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Theory MCQ
Understanding Cabin Crew Responsibilities and Roles
6 classes
1.1 Identify Key Responsibilities of Cabin Crew
1.2 Explain the Importance of Passenger Safety
1.3 Describe Emergency Procedures and Protocols
1.4 Discuss Customer Service Expectations and Techniques
1.5 Analyze Communication Skills Essential for Cabin Crew
1.6 Apply Problem-Solving Strategies in Real-Life Scenarios
Health and Safety Regulations in Aviation
6 classes
2.1 Identify Key Health and Safety Regulations in Aviation
2.2 Explain the Importance of Personal Protective Equipment (PPE) for Cabin Crew
2.3 Describe Common Health Hazards in the Aviation Environment
2.4 Analyze Emergency Procedures for Health and Safety Incidents
2.5 Assess the Role of Cabin Crew in Maintaining Passenger Safety
2.6 Implement Health and Safety Practices in Real-life Scenarios
Emergency Procedures and Passenger Safety
6 classes
3.1 Identify Emergency Equipment and Their Locations
3.2 Explain the Use of Emergency Exits and Evacuation Routes
3.3 Describe the Procedures for In-Flight Emergencies
3.4 Recognize Passenger Safety Briefing Techniques
3.5 Assess Risk Factors and Appropriate Responses
3.6 Simulate Emergency Scenarios and Assess Crew Response
Customer Service Skills in the Aviation Sector
6 classes
4.1 Understand the Importance of Customer Service in Aviation
4.2 Identify Key Customer Needs and Expectations
4.3 Develop Effective Communication Skills for Cabin Crew
4.4 Practice Conflict Resolution Strategies in Customer Service
4.5 Explore Cultural Sensitivity and Diversity in Aviation
4.6 Apply Customer Service Skills in Realistic Scenarios
Cultural Awareness and Communication in Global Aviation
6 classes
5.1 Explore Cultural Diversity in Global Aviation
5.2 Identify Key Communication Styles Across Cultures
5.3 Analyze Non-Verbal Communication in Aviation Settings
5.4 Examine the Impact of Cultural Sensitivity on Customer Service
5.5 Apply Cultural Awareness to Real-World Aviation Scenarios
5.6 Reflect on Personal Communication Skills in a Global Context
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM